Everything your practice does in a day, done in a few clicks.

Bookings, notes, scripts, messages, invoices and medical aid claims in one place, on any device. Whatever a patient needs reaches their WhatsApp in seconds.

Start freeTalk to us

Setting up your practice is free, and each clinician gets free sends to try the tools with real patients.

Integrated with

  • Heidi logo
  • Ampath logo
  • Lancet Laboratories logo
  • PathCare logo

Everything a practice runs on

Synapp covers the practice in four areas, and each one opens to every tool in it.

Synapp: today in the practice calendar, each clinician’s visits side by side.

Where the time comes back

Confirmations and reminders go out without anyone picking up the phone.

Book the visit and the patient gets a WhatsApp confirmation, then reminders before the day.

The medical aid answers the claim while the patient is still at the desk.

Send the claim from the invoice, and the scheme’s answer comes back in seconds with what the patient still owes.

Synapp on a phone: Sherlock Holmes’s claim to Discovery Health, the consultation and its code, reviewed before it is submitted.

Heidi drafts the note while you talk with the patient.

Record the consult and Heidi writes the note in your own template for you to check and approve.

From the clinicians using Synapp

Best user interface of any medical software I’ve used, by far. It’s so easy to send scripts.
Dr Carl AarntGeneral Practitioner, Cape Town
I love the long term rating scale monitoring feature. It’s so nice to visualise treatment responses with the prescribed meds shown in the charts.
Dr Alexandra GloverGeneral Practitioner, Johannesburg
I use the mental health features a lot. Being able to send rating scales to patients through WhatsApp that they can complete on their own phones makes it so easy to manage treatment by using responses as a reference point.
Dr Sejal NandlalGeneral Practitioner, Durban

Start free, on your own, today.

Start freeTalk to us

  1. Sign up and set up your practice

    It takes a few minutes in your browser: your professional details, your practice and your team. Setting up is free.

  2. Try the tools free

    Each clinician gets five free sends with each tool, and clinical notes are free for your first five patients.

  3. Pay only for the tools you keep

    Keep the tools your practice uses and switch off the rest. If you would rather we set it up with you, talk to us.

Common questions

How do I get started?

Sign up free and set up your practice yourself. It takes a few minutes in your browser, and each clinician gets free sends to try the tools with real patients. If you would rather we set it up with you, talk to us and we come back to you within a working day.

Is it hard to learn?

No. Synapp is built to be obvious — most clinicians send their first script within minutes, with no manual and no training.

Do I only pay for what I use?

Yes. Pricing is modular — switch on the tools you need and leave the rest. Plans start at R99 a month.

See pricing

Do my patients need to download an app?

No. Everything you send arrives on their WhatsApp. If a patient needs to respond — to complete a rating scale or submit vitals — Synapp prompts them to set up a free patient account at that moment, and handles it for you.

Can my whole practice use it?

Yes. Synapp runs a whole practice — patient records, consultation notes, appointments and online bookings, consent forms, prescriptions and documents, lab requests and results, invoicing, online payments, medical aid claims and debtors — across several clinicians with shared templates, on any device. A single clinician can also use it alone. You add only the people and tools you need.

How does Synapp compare to GoodX, Healthbridge or Elixir?

Synapp is a South African alternative to GoodX, Healthbridge, Elixir, Practice Perfect and Bookem. It covers the same ground — records, notes, bookings, documents, labs, invoicing and medical aid claims — and adds WhatsApp delivery to the patient and AI-assisted notes through Heidi. The difference worth knowing before you call us is that Synapp is modular: you switch on the tools you use and pay per tool, per clinician, rather than buying one bundled system.

Is my patient data safe?

Yes. Synapp is built in South Africa and POPIA-compliant. Patient information is encrypted, visible only to the people you share it with, and never used for anything but their care.

Read our privacy policy

What is getting in the way?

Tell us what is slowing your practice down and we will come back to you within a working day. The more we understand about how you work, the more useful that first conversation is.

Or email us directly hello@synapp.co.za