Synapp
01
Bookings and reminders
The diary books, confirms and reminds patients on WhatsApp, one click from their notes.
Practice management software
Run your whole practice from one tab.
Bookings, notes, lab results, prescriptions, WhatsApp and email to patients, Heidi, invoices and medical aid claims are all in Synapp. Clinicians and the front desk sign in once in the morning and have everything they need for the day.
Setting up your practice is free, and each clinician gets free sends to try the tools with real patients.
Integrated with
01Count the tabs
Count the tabs your practice keeps open.
Three lab portals, a booking system, billing software, a script app, WhatsApp, email and an AI scribe. Each one is another sign-in, another screen to learn and another bill. In Synapp they are four areas of the same app.
10 tabs open
The practice signs in once in the morning, and everything it needs for the day is already open.
02What it covers
02
Notes, lab results and charts
Results from Ampath, Lancet and PathCare file themselves on the patient’s timeline, so nobody signs into a lab portal.
03
Prescriptions, documents and messages
Scripts, letters and forms reach the patient’s WhatsApp or email straight from their page.
04
Invoices, claims and payments
The invoice, the medical aid claim and the receipt come from the visit itself, before the next patient.
03Why one app
One app for the clinicians and the front desk
01
Nobody switches screens in the middle of a consult.
The patient’s notes, results, scripts and bill are a click apart, so attention stays on the patient and nothing is copied from one system into another.
02
There is one set of screens to learn.
Clinicians, nurses and reception all work in the same app, so a new member of the team learns it once and can cover any desk.
03
The practice pays one bill.
One subscription takes the place of the booking system, the billing software and the script app, and you pay per clinician for only the tools you keep.
04Working together
Every part already knows the patient
Synapp+27 81 869 XXXXToday
Hi John,
Your appointment with Ms Mary Morstan at Baker Street Family Practice is booked for Monday, 26 October at 11:30.
We are at 221B Baker Street, Rosebank, Johannesburg, 2196. If you need to change the time, call us on +2782708XXXX.
Kind regards,
Baker Street Family Practice
+2782708XXXX
reception@bakerstreetfp.co.za
221B Baker Street, Rosebank, Johannesburg, 2196
Note: this is an automated number, if you have any queries please contact the practice directly using the contact details above. Synapp supports your Clinician in delivering quality care.
Message
01
Book the visit and the WhatsApp reminders are already on their way.
The diary sends the confirmation and the reminders itself, so nobody opens WhatsApp or picks up the phone.
The booking confirmation, as it reaches the patient
02
The claim goes out from the invoice you just made.
Medical aid billing is part of the visit, so the scheme answers while the patient is still at the desk, with what they still owe.
The claim, checked before it is sent
03
Heidi listens from inside the patient’s record.
Record the consult in Synapp and Heidi drafts the note in your own template, on the right patient, for you to check and approve.
Heidi, inside the patient’s notes
05From the clinicians using Synapp
“Best user interface of any medical software I’ve used, by far.”
Dr Carl Aarnt, General Practitioner, Cape Town“I love the long term rating scale monitoring feature. It’s so nice to visualise treatment responses with the prescribed meds shown in the charts.”
Dr Alexandra Glover, General Practitioner, Johannesburg“I use the mental health features a lot. Being able to send rating scales to patients through WhatsApp that they can complete on their own phones makes it so easy to manage treatment by using responses as a reference point.”
Dr Sejal Nandlal, General Practitioner, Durban06Getting started
Start free, on your own, today.
01
Sign up and set up your practice
It takes a few minutes in your browser: your professional details, your practice and your team. Setting up is free.
02
Try the tools free
Each clinician gets five free sends with each tool, and clinical notes are free for your first five patients.
03
Pay only for the tools you keep
Keep the tools your practice uses and switch off the rest. If you would rather we set it up with you, talk to us.
07Questions
Common questions
How do I get started?
Sign up free and set up your practice yourself. It takes a few minutes in your browser, and each clinician gets free sends to try the tools with real patients. If you would rather we set it up with you, talk to us and we come back to you within a working day.
Is it hard to learn?
No. Synapp is built to be obvious — most clinicians send their first script within minutes, with no manual and no training.
Do I only pay for what I use?
Yes. Pricing is modular — switch on the tools you need and leave the rest. From R99 per tool, per clinician, per month on yearly billing (R129 monthly).
Do my patients need to download an app?
No. Everything you send arrives on their WhatsApp. If a patient needs to respond — to complete a rating scale or submit vitals — Synapp prompts them to set up a free patient account at that moment, and handles it for you.
Can my whole practice use it?
Yes. Synapp runs a whole practice — patient records, consultation notes, appointments and online bookings, consent forms, prescriptions and documents, lab requests and results, invoicing, online payments, medical aid claims and debtors — across several clinicians with shared templates, on any device. A single clinician can also use it alone. You add only the people and tools you need.
How does Synapp compare to GoodX, Healthbridge or Elixir?
Synapp is an alternative to GoodX, Healthbridge, Elixir, Practice Perfect and Bookem. It covers the same ground — records, notes, bookings, documents, labs, invoicing and medical aid claims — and adds WhatsApp delivery to the patient and AI-assisted notes through Heidi. The difference worth knowing before you call us is that Synapp is modular: you switch on the tools you use and pay per tool, per clinician, rather than buying one bundled system.
Is my patient data safe?
Yes. Synapp is built in South Africa and POPIA-compliant. Patient information is encrypted, visible only to the people you share it with, and never used for anything but their care.
08Contact
What is getting in the way?
Tell us what is slowing your practice down and we will come back to you within a working day. The more we understand about how you work, the more useful that first conversation is.
Or email us directly hello@synapp.co.za